Privacy Policy

1. Introduction

SAWAT LLC ("we," "our," or "us") is a limited liability company registered in the State of New Mexico, United States, with its principal office located at 1209 Mountain Road PL NE, Ste R, Albuquerque, NM 87110. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website at sawatersolutions.com (the "Site") or use our services.

We are committed to protecting the privacy and security of our visitors and clients. This policy applies to all information collected through our website, email communications, contact forms, and any other interactions you may have with SAWAT LLC.

By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our Site immediately.

2. Information We Collect

A. Information You Provide Directly

We collect personal information that you voluntarily provide when you interact with us, including but not limited to:

Contact Information: Your full name, email address, phone number, and mailing address when you submit our contact form or request information about our services.
Inquiry Details: The nature of your inquiry (residential water system, commercial opportunity information, or general advisory), along with any additional details you choose to provide in the message field of our contact form.
Communication Records: Records of correspondence when you contact us via email, phone, or any other communication channel.

B. Information Collected Automatically

When you visit our website, certain information is collected automatically through cookies and similar technologies:

Device Information: Your device type, operating system, browser type and version, screen resolution, and language preferences.
Usage Data: Pages visited, time spent on each page, click patterns, referring website or source, and navigation paths through our Site.
Network Information: Your Internet Protocol (IP) address, approximate geographic location (city/state level), and Internet Service Provider.
Cookie Data: Information stored and retrieved through cookies, web beacons, and similar tracking technologies as described in our cookie consent mechanism.

C. Information from Third Parties

We may receive limited information from third-party sources, such as analytics providers and advertising partners, which we use to supplement the information we collect directly. This may include aggregated demographic data or information about your interaction with our advertising on third-party platforms.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To respond to your inquiries, provide information about our residential water systems, schedule consultations, and deliver our advisory services.
Communication: To send you requested information, follow-up communications, service updates, and respond to your questions or feedback.
Website Improvement: To analyze how visitors use our Site, identify areas for improvement, and optimize the user experience.
Security: To detect, prevent, and address technical issues, fraudulent activity, or other threats to our Site's security and integrity.
Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
Business Operations: To manage our internal business operations, including record-keeping, reporting, and quality assurance processes.

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

4. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: When you voluntarily submit your information through our contact form or subscribe to communications, you provide explicit consent for us to process that data for the stated purposes.
Legitimate Interest: We may process information when it is in our legitimate business interest to do so, such as improving our services, ensuring website security, and conducting business analytics, provided that such interests are not overridden by your data protection rights.
Contractual Necessity: When processing is necessary to fulfill a contract with you or to take steps at your request prior to entering into a contract for our services.
Legal Obligation: When we are required to process your information to comply with applicable laws, regulations, or legal proceedings.

5. Information Sharing

SAWAT LLC does not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information in the following limited circumstances:

Service Providers: We may engage trusted third-party companies and individuals to perform services on our behalf, such as web hosting, email delivery, analytics, and customer support. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, including courts, law enforcement agencies, or regulatory bodies.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.
With Your Consent: We may share your information for any other purpose with your explicit consent.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The specific retention period depends on the nature of the information and the purpose for which it was collected:

Contact form submissions: Retained for up to 36 months from the date of submission, unless an ongoing business relationship exists.
Client records: Retained for the duration of the business relationship plus 7 years as required by applicable tax and business regulations.
Website analytics data: Retained for up to 26 months in aggregated, anonymized form.
Cookie data: Retained according to the durations specified in our cookie consent mechanism, ranging from session-based to a maximum of 2 years.

When personal data is no longer required, we securely delete or anonymize it in accordance with our data destruction procedures.

7. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

Right of Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information.
Right to Erasure: You have the right to request deletion of your personal information, subject to certain legal exceptions.
Right to Restrict Processing: You have the right to request that we limit the processing of your personal information under certain circumstances.
Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your personal information based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at info@sawatersolutions.com. We will respond to your request within 30 days. We may request verification of your identity before processing your request.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

SSL/TLS encryption for all data transmitted between your browser and our servers.
Secure storage of personal data with access restricted to authorized personnel only.
Regular security assessments and updates to our systems and processes.
Employee training on data protection and privacy best practices.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site usage. We categorize cookies as follows:

Essential Cookies: Required for the website to function properly (e.g., session management, security features). These cannot be disabled.
Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized usage data.
Marketing Cookies: Used to deliver relevant content and advertisements and measure the effectiveness of our marketing campaigns.

When you first visit our Site, you will be presented with a cookie consent banner that allows you to accept all cookies, reject non-essential cookies, or customize your preferences. You can also manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we may have collected information from a minor, please contact us immediately at info@sawatersolutions.com.

11. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business purpose for collecting it, and the categories of third parties with whom we share it.
Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions.
Right to Opt-Out of Sale: We do not sell personal information as defined under the CCPA/CPRA. However, if our practices change, we will provide a clear "Do Not Sell or Share My Personal Information" link.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your CCPA rights, contact us at info@sawatersolutions.com or call us during business hours. We will verify your identity and respond within 45 days.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice (such as posting a prominent notice on our Site or sending you an email notification).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Site after any changes to this policy constitutes your acceptance of the updated terms.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: info@sawatersolutions.com
Mailing Address: SAWAT LLC, 1209 Mountain Road PL NE, Ste R, Albuquerque, NM 87110, USA
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM MST

We will make every effort to respond to your inquiry within 30 days of receipt.

Table of Contents